Community Services, Policies and Important Reminders for Residents
Periodically, we send reminders about our community policies, bylaws, and our covenants and restrictions to residents and homeowners. If you are an owner, you should be receiving our messages via email. If you are a tenant, you should receive our notices from your landlord. You’ll find more information for all on our news page.
HOA Office Hours (Updated July 24, 2020)
- 9am – 6pm, Monday – Friday
- Noon – 4pm, Saturday (mail pick-up only) *See note below about mail pick-up hours.
Note: We may adjust our regular hours – especially around the holidays. Such adjustments will be announced first on our news page, in newsletters, emails, and posted on the front door of the clubhouse.
Our offices are always closed on these holidays: New Year’s Day, July 4, Memorial Day, Labor Day, Thanksgiving, and Christmas.
Mail Services at Suncrest Village
Mail boxes for each unit (condos and townhouses) at Suncrest Village are located in the Mail Center building. If packages will not fit in the mail box, the USPS carrier will leave the package at our Clubhouse office and place a slip in your mail box with your address and the date the package arrived. To pick up your package, you must bring the slip to our office during the hours listed above. *Our hours for picking up packages may change for various reasons. Please watch for updates via email, newsletters, and on our news page. We apologize for this inconvenience. If you prefer to have your packages shipped to your door, please research your options with your preferred delivery service. Fed Ex typically delivers to your door.
Trash Services (Compactor-Refuse Area) at Suncrest Village
The community trash compactor is located at the Mail Center building – under the “Refuse” sign. To access the compactor, follow the sidewalk to the left of the mailboxes. Compactor Operating Instructions: 1) open the compactor door, 2) insert trash, 3) close the door, and 4) press the black button on the wall to the left of the door to compact your trash. For additional information, rules and warnings, click here. Rules and Regulations: Trash must be placed in the compactor. Furniture is not permitted in the compactor. NOTHING is allowed to be 1) left outside of the compactor, 2) stored in the condo building hallways or, 3) outside of the townhomes, 4) or anywhere else in our community! Transfer Schedule: Every 10 days, the compactor’s dumpster is removed from our Refuse Area garage, emptied at the city dump, and returned to Suncrest Village. Typically, this routine transfer occurs in the morning and takes an hour or two. However, the time is never guaranteed nor controlled by our HOA Office. Residents may prevent garbage from piling up on the sidewalk at the Refuse Area during the transfer by choosing another day and/or time to use the compactor. Click here to view the current schedule. Violations and Fines:There are video cameras throughout the community and around the Refuse Area. Individuals caught violating our Rules and Regulations will be fined. Attention landlords: you may be subject to fines if your tenants violate our rules and regulations, too. Residents: if you see someone violating our community rules, please contact us with a time and date and description of the incident. Thank you.
Disposal of Furniture, and Large Items
- Furniture (and mattresses or box springs) cannot be placed in the trash compactor or left in the compactor area. Violators will be fined!
- To re-purpose clothing, furniture, household goods, etc, contact:
- The Community Ranch 304-381-2606
- Christian Help 304-296-0221
- Animal Friends Thrift Shoppe 304-291-5825
- Salvation Army 304-296-3525
- Habitat for Humanity 304-292-0914
- Monongalia County Solid Waste Authority to learn how you can dispose of miscellaneous large items at the transfer station (304) 368-7777 or (304) 366-8900.
Currently, recycling is not available at Suncrest Village. Follow this link to learn about recycling options provided by the Monongalia County Solid Waste Authority’s (MCSWA). “Haul Away”, a private company, is now offering curbside recycling services in the area. Call or text the company for more information at 304-657-5644 or find them on facebook @morgantownhaulaway. Note: the Suncrest Village Homeowners’ Associations do not endorse these or any services offered by external vendors.
Replacement Keys/Gate Devices/Pool Bands
To purchase gate access devices, keys, pool bands and passes, please contact the office between 10am-4pm, Monday-Friday. If you are a tenant, your landlord must make arrangements with us for purchasing these items:
- Pool Key: $3.00 (as of June 1, 2021)
- Pool Bands: $10.00 / band
- Pool Pass: $50.00
- Gate Window Button: prices vary
- Gate Proximity Card: prices vary
Please Note: Mail box keys are the responsibility of property owners and/or their property managers at Suncrest Village. Replacement keys must be purchased from the USPS office on High Street.
Are you moving to or from Suncrest Village? Are your guests, ride share or food delivery services having trouble using our gate? Are you a property manager at Suncrest Village and need to register new residents? Find the answers to these and other frequently asked questions here.