FAQ

Frequently Asked Questions at Suncrest Village

With more than 800 residents in our community, our goal is to constantly improve what we do and how we do it! To accomplish our goal, we rely on your questions and feedback. Below are just a few of the most commonly asked questions about living in Suncrest Village (SV). If you have a question that you believe would benefit other owners, residents, and service providers at SV, contact us and we’ll add yours to the list.

Answers to other frequently asked questions and important information for owners/residents can be found on our news page.

1. How do my guests or service providers enter the gate if it’s closed? Guests/Service Providers must 1) enter our property in the left lane, 2) use the guest access panel (computer monitor) at the main entrance to search for you by first and last name and/or your unit number, and 3) follow the computer-narrated instructions. You will receive a call from 304-598-5815. Once you answer the call, you have 90 seconds to determine if the visitor is someone you want to grant access. If so, press 9 on your phone. Residents should not automatically press 9 when they are called from the gate! If visitors or delivery persons can’t find your name, they may press the “Call Office” button on the main screen.

For Delivery Services/Ride Share Apps: when you (the resident) are using an app to order food or services, add the following information in the app’s “special delivery instructions” field so drivers may gain entry: 1) enter the community in the left lane and go to the computer monitor on the stone column, 2) search for (INSERT YOUR Last and First) and 3) follow the narrated instructions to relay a call through the computer.

2. Are pets allowed at Suncrest Village? Condo owners are allowed to have cats or dogs with a weight restriction of 35 pounds. There are no weight restrictions for pets of townhome owners.  If you are leasing a unit in SV, your landlord may not allow pets. Best advice – ask before you sign a lease or get a pet. Pets must be on leashes in the community and pet owners are required to pick up after their pets. Litter bags are provided by the HOA; receptacles are situated throughout the community. Pets may not be permitted to“relieve themselves” in the hallways or on decks. Pet owners will be fined for not following policies.

3. I am moving to Suncrest Village soon. Do I need to contact the main office?  Yes, all owners and  residents are required to register at the main office during regular office hours within two business days of moving in and/or closing. And, residents moving into condo buildings with elevators must contact us in advance – at least three business days – of moving in so elevator pads may be installed.  Also, if you are moving in after 5pm or anytime over weekends, please contact our office to ensure you have access to the main gate. NOTE: commercial moving vehicles typically need BOTH entrance gates opened. Call the office during regular office hours to make special arrangements. 

4. I am leasing a condo or townhouse at Suncrest Village. Who do I call if I have a problem at my place? For medical, fire or personal safety emergencies, call 9-1-1. For all other needs, call your landlord or your property management contact person. 

5. I own or manage rental units at Suncrest Village. What do I need to do? If you own or manage a rental unit at SV, you and your tenants must register at our office. Check our current hours and have tenant(s) stop by the office to fill out our paperwork. Explain to tenants how the gate system works and be sure you collect all gate devices, keys, pool passes and pool bands, etc. from your outgoing tenant to give to your new tenant(s); otherwise, you will need to pay to replace the items. Landlords must inform us when their tenants are moving in and out.

6. I am a homeowner at Suncrest Village and wish to make changes to my home. Do I need pre-approval from the Suncrest Village Homeowners Association?  Yes, homeowners must contact our office for instructions in advance of making any alterations to their property. We expect owners to review the SCVCA bylaws and/or the SVTHOA covenants and restrictions.  Feel free to contact us with any questions.

7. Mail and Packages: How do I get mail and packages at SV? What do I do if I am leaving Suncrest Village? Each unit (condos and townhomes) at SV is assigned a mail box at our “mail center”. Service is provided by the USPS.  If packages will not fit in the mail box, the USPS carrier will leave the package at our Clubhouse office and place a slip in your mail box with your address and the date the package arrived. To pick up your package, you must bring the slip to our office during our mail pick-up hours. Please watch our news page for updates. If you prefer to have your packages delivered to your unit, as of March 2021, Fed Ex and DLS  are the only known carriers that will deliver to our units.

Mail Forwarding and Hold Mail – Important note about temporary absence or permanent relocation: When residents are leaving Suncrest Village for short or extended periods (2 weeks or more) or relocating elsewhere, they should contact the USPS to place a hold on mail delivery or complete a change of address before leaving.  The Suncrest Village HOA Office is not responsible for USPS mail delivery and cannot hold mail or packages for extended periods of time. Individuals should directly contact financial and student loan institutions, state and local tax offices, and former employers, etc, with change of address information.

8. Do I need to provide proof of my Homeowner’s Insurance to the HOA Office? Yes, owners are required to provide a current “Certificate of Insurance” or “Declarations Page” to either the Suncrest Village Condo Association or Suncrest Village Townhome Association office. We recommend that owners have their insurance agent add either Suncrest Village Condo Association or Suncrest Village Townhome Association (whichever is applicable) as an “Additional Interest” to their homeowner’s insurance policy. There is no cost to add us and the insurance company will automatically send a current copy of the Certificate of Insurance or Declarations Page to the attention of Mary Rose Giambrone at: 1000 Suncrest Village, Morgantown, WV 26505 when the policy is renewed or updated. To send the document via email, please contact our office for the appropriate email address.

9. Which condominium buildings at Suncrest Village DO NOT have elevators? Four of the 13 condominium buildings at Suncrest Village do not have elevators. Those buildings are: 1300, 2500, 2600, and 2700. HOA fees for buildings without elevators are less than those with an elevator.

10. Where is the trash compactor and how does it work? The compactor is located at the “Refuse Area” next to the Mail Center. Operating instructions and a “Transfer Schedule” can be found here.

11. Someone is parked in my parking spot. Can I have them towed?  If you have a need to have a car towed from Suncrest Village for any reason, please contact our HOA office before calling the towing service provider. All vehicles parked at Suncrest Village are required to be registered with our office and vehicles that are not registered with our office are subject to being towed at the owner’s expense. However, if someone is parked in your parking spot, we may have the ability to contact the vehicle owner, thus saving you time and them money. Thank you.